Yandex.Taxi increases the pressure on its drivers with customer rating system by Klemens Witte

Topics: Digitalization

The competition in Russia’s online taxi hailing business has become cutthroat and the leading companies are looking for ways to distinguish themselves. For years, driving a taxi in your free time was a way for poor Russians to make a little money on the side, but since the advent of online hailing apps it is increasingly becoming a profession. The problem is that working for Yandex.Taxi is not a very good job.

This analysis indicates that the narrative of the destruction of good, insurable employment doesn’t apply in the Russian context because the number of well-paying, stable jobs that observe labour law regulation is simply too low to be a meaningful point of reference.


Klemens Witte is a research associate at Dialogue of the Civilizations in Berlin. He writes about economic questions, international relations, and policy-making. He holds a Masters in Political Science and Intercultural Communication (Martin-Luther-University Halle-Wittenberg), a second Masters in Baltic Sea Studies (Södertörns University College/Stockholm), and a postgraduate LL.M. in International Economic Law (Southwest-University for Political Science and Law/Chongqing and Martin-Luther-University Halle-Wittenberg). Klemens has worked in universities in Kazan, Moscow, Kaliningrad, Minsk, and Beijing.